Return Policy
We are committed to providing you with the best shopping experience possible. If you are not satisfied with your purchase, we offer the following return policy:
Return conditions
Return period: If you find any quality problems after receiving the goods, you can apply for a return within 7 days.
Product status: The returned product must be in its original condition, unused, with labels intact, and in the original packaging.
Non-returnable products: The following products are not eligible for return:
– Discounted products
– Customized products
– Hygiene products after opening
– Products damaged by human factors
– Food with no quality problems after opening
Return Process
1. Request a return: Please contact our customer service via email with your order number and reason for return.
2. Get a return label: We will send you a prepaid return shipping label.
3. Ship the item back: Use the provided label to ship the item back to our warehouse.
4. Refund processing: Once we receive the returned item and confirm that it is eligible for return, we will process the refund within 7 business days, and the refund will be returned to your payment account.
Fee Description
Shipping: Return shipping is the responsibility of the customer unless the item is defective.
Refund: The refund amount will not include the initial shipping cost (if applicable).
